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Ekidsfunshop’s Delivery Policy

Delivery Policy

Shipment processing time

All orders are processed within 2 working days. Customer may expect the delay during the major campaign day with a high volume of orders.

Shipping rates and delivery estimates


Area

Estimated delivery time

Shipment cost

West Malaysia

5 business days

RM 5.00 fix rate

East Malaysia

14 business days

RM 15.00 for first kg.

Add RM 6.00 per kg after first kg

Singapore

7 business days

RM 20.00 for first kg.

Add RM 15.00 per kg after first kg


*Disclaimer: For East Malaysia shipping location limitations, delivery delays may occur.



Shipment confirmation and order tracking

Customer shall receive shipment confirmation and tracking number thru registered email address. Kindly ensure the correct email address has been use during the purchase.

Customs, duties, and taxes

Ekidsfunshop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ekidsfunshop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

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